FREE SHIPPING OFFER

We are happy to offer FREE delivery for most orders over $99. We use UPS Ground delivery services for most our orders. You will be notified by our warehouse via email the day the order is shipped and will be provided with the tracking information. Be sure to watch for our email (sometimes you will find these in your spam or junk email folder) as we do our best to communicate important details regarding your order via email.

Wheelchairs, Rollators and various other oversized items will have a small handling fee added to our Special Shipping Offer. This is calculated simply by adding an item to your Shopping Cart and inputting your Zip Code. All shipping options and rates are shown very easily.

All items from Troy are exempt from our Free Shipping over $99 offer due to excessive weights of most of these items. Please contact us at 1.866.813.3621 for freight quotes on Troy products.

Orders placed prior to 2 PM EST are shipped the same day if we have the item in our local inventory. Please allow 1-5 days processing time for items being drop shipped from the manufacturer. We will notify of our inventory status and we will do our best to communicate any delays in your order.

Please note:

• UPS usually will require a signature for delivery. Many customers have their orders shipped to their office to insure timely delivery.
• See below for shipment options to APO/FPO addresses.
• Our Free Shipping offer is not valid for some heavy or oversized items.
• Some items are shipped from different warehouses which may add extra shipping charges.
• This offer is only valid for Continental US addresses. Some Restrictions Apply.

STANDARD DELIVERY
You can expect delivery of most items within 1-6 business days of your order. Please refer to the delivery estimate chart shown below for items shipped from our local warehouse.

APO & FPO ADDRESSES
Unlike may online stores, we are happy to assist you with orders to APO/FPO Addresses. For items under 60 pounds we are happy to use U.S.P.S. Priority Mail to complete your delivery. You may complete your order online but you you may need to speak with a Fitzz Care Team member prior to your order being processed by our office to verify accuracy of shipping charges.

Orders to APO/FPO addresses that are not warehoused at our main warehouse may be charged up to a $35.00 Handling Fee plus shipping costs to our warehouse from the manufacturer (depending on the weight and size of the item). These additional fees will be calculated and added to your order prior to our in-house processing. (Our Free Shipping offer is limited to items under 5 pounds when shipping to APO/FPO Addresses.) We are also required by the US Postal Service to complete customs forms and must submit them to our local post office.

Regarding items we normally have shipped directly from the manufacturer, there will be a 3-7 business day delay.

INTERNATIONAL ORDERS

We are pleased to offer low shipping rates for the following countries:

• Australia
• Canada
• Isreal
• Korea
• Mexico
• New Zealand
• Netherlands
• Northern Ireland
• Puerto Rico
• Sweden
• United Kingdom

If you wish your country to be added to our option list please send an email to customercare@fitzz.com and tell us the product you wish to purchase and we will review your request and let you know if this can be added to our shipping options.

EXPRESS & NEXT DAY DELIVERY
Fitzz.com also offers Next Day Air, 2nd Day Air & 3rd Day Air for many products. See chart below for delivery time frames. Please note: We do not ship (or deliver) on Saturdays & Sundays

Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local long distance freight carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time

Fitzz.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.

Next Day and Express Delivery Conditions:
To ensure Next Day Delivery, orders must be placed by 2pm eastern Monday-Friday. Orders received after 2pm eastern will not be processed and shipped until the following business day, orders placed after 2pm on Friday will be processed on Monday for Tuesday delivery.

*Express Delivery is NOT guaranteed during Holiday periods.