the Medical Wellness and Fitness product store
Home > Shipping Info

Free Shipping Offer

You will find most of our items over $99.00 are marked with our Free Shipping Offer! Items not marked with our Free Shipping Offer still may qualify for Free Shipping Offer when you order $500.00 or more on eligible products* and we'll ship them to you for free!


  • Place one of our thousands of products that Automatically Qualify for Free Shipping in your shopping cart.
  • Place at least $500.00 of eligible products* in your shopping cart.
  • Proceed to checkout. Free standard shipping will automatically be deducted.
  • Complete your order through our Secure Checkout
  • Call our Customer Care Team to request a Shipping Quote to see if we can do better than our online system!

Call our Customer Care Team at 1.866.813.3621 or click here to contact us via email.

We use UPS Ground delivery services for most our orders (but may also use USPS Priority Mail at our discretion often to provide even quicker delivery time frames). You will be notified by our warehouse via email the day the order is shipped and will be provided with the tracking information. Be sure to watch for our email (sometimes you will find these in your spam or junk email folder) as we do our best to communicate important details regarding your order via email.


Free Shipping Item

You also will get Free Ground Service instantly on many of our items marked with the "Free Shipping Logo" shown above. Simply add one of these items to your shopping cart to receive Free Ground Service!

*All shipping options and rates can be calculated after adding your item to your Shopping Cart and simply inputting your Zip Code. Free Ground Service applies to orders shipping within the Continental US only (some oversized products are exempt from our Free Shipping offer due to dim-weight pricing). If an item is returned within our 30 Day Return Period, the original cost of shipping the item to you will be applied to your account prior to processing your credit.


Orders that qualify for our Free Shipping Offer and are delivered by LTL Freight Services (i.e. home gyms, large medical equipment or other palletized shipments) will be delivered to your home or business address "Curb Side" without Lift Gate service. This means the carrier will deliver the package to a same floor covered area (i.e. your garage or carport). Additional charges will be incurred if there are more than two steps, if you wish to have inside delivery or if you wish your delivery to be on a second, third or other floor.

Most orders placed prior to 2 PM EST are shipped the same day if we have the item in our Miami warehouse. We recommend contacting our Customer Care Team in advance if your order is urgent. Please allow 1-5 days processing time for items being drop shipped from the manufacturer. We will notify of our inventory status and we will do our best to communicate any delays in your order.

Please note:

  • UPS may require a signature for delivery (this is left to the driver's discretion). Many customers have their orders shipped to their office to insure timely delivery.
  • The customer assumes responsibility of the shipment once we hand it to the delivery service. Fitzz is not responsible for lost packages if the delivery service indicates completed delivery. We will assist in initiating lost package tracers but ultimately it is the customer's responsibility to insure safe and secure delivery addresses are provided.
  • See below for shipment options to APO/FPO addresses.
  • Some items are shipped from different warehouses which may add extra shipping charges. Any additional charges will be displayed prior to your checkout.

Undeliverable Package Returns - From time to time a package is returned as undeliverable due to either addressing issues or the customer is not available to accept delivery. If an order is returned under these circumstances and the error was not that of The Fitzz Group, Inc. or the delivery service, the original shipping charges (even if the item qualified for our "Free Shipping Offer") and a restocking fee will be charged to the order prior to a credit being applied to the order. If a request is made to reship the order, the shipping charge is the responsibility of the customer.

International Orders

We are happy to ship orders under 50 pounds internationally. Please Click here for more information

You can expect delivery of most items within 1-6 business days of your order. Please refer to the delivery estimate chart shown below for items shipped from our Miami warehouse.

Each product detail page will tell you the processing time and state the order will ship from. The following is a listing of our popular product warehouses:

  • Item SKU's beginning with CMD ship from New York.
  • Item SKU's beginning with CWR ship from New Jersey
  • Body-Solid and Pacific Cycle products ship from Illinois
  • IQAir products ship from either California or Illinois
  • Teeter Inversion Products ship from either Washington State or Georgia
  • BodyCraft products ship from Ohio
  • Kettlebells and SKU's beginning with AS ship from Texas

UPS Ground Delivery Estimates

Unlike many online stores, we are happy to assist you with orders to APO/FPO Addresses. For items under 60 pounds we are happy to use U.S.P.S. Priority Mail to complete your delivery. You may complete your order online but you you may need to speak with a Fitzz Care Team member prior to your order being processed by our office to verify accuracy of shipping charges.

Orders to APO/FPO addresses that are not warehoused at our main warehouse may be charged up to a $35.00 Handling Fee plus shipping costs (USPS Priority Mail Rates range up to $100 with package maximum weights of 70 pounds) to our warehouse from the manufacturer (depending on the weight and size of the item). These additional fees will be calculated and added to your order prior to our in-house processing. (Our Free Shipping offer is limited to items under 5 pounds when shipping to APO/FPO Addresses.) We are also required by the US Postal Service to complete customs forms and must submit them to our local post office.

Regarding items we normally have shipped directly from the manufacturer, there will be a 3-7 business day delay.


We are pleased to ship the majority of our products* anywhere in the world. We offer UPS Express, UPS Expedited and US Postal Service International Priority Mail shipping rates for most countries. Please click here for more information.

EXPRESS & NEXT DAY DELIVERY also offers UPS Next Day Air, 2nd Day Air & 3rd Day Air for many products. See chart below for delivery time frames. Please note: We do not ship (or deliver) on Saturdays & Sundays

Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local long distance freight carriers. These deliveries will take seven to twenty-one days. You will be contacted once your order arrives in your local area to set up a delivery time reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.

If ordered by 2PM Eastern Time on:

Expect Next Day Delivery by:

Expect Ground Service by:




1-2 Business Days




3-4 Business Days




4-5 Business Days




5-6 Business Days




5-6 Business Days



We do not ship on Saturday



We do not ship on Sunday

Next Day and Express Delivery Conditions:
To ensure Next Day Delivery, orders must be placed by 2pm eastern Monday-Friday. Orders received after 2pm eastern will not be processed and shipped until the following business day, orders placed after 2pm on Friday will be processed on Monday for Tuesday delivery.

*Express Delivery is NOT guaranteed during Holiday periods.

Click here for the latest
Wellness and Health News!
Click here for details Click here for FAQ's Read our Google Reviews Read our Epinion Reviews

Contact Us | Customer Service | Order Tracking | Shipping Info | Returns | Security & Privacy | Site Directory | About Us | Online Resources | Testimonials | Affiliates | Leads
Copyright 2004-2011 The Fitzz Group, Inc., All rights reserved.