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30 Day Satisfaction Guarantee!

Our products are guaranteed for normal life under standard use. If a product fails to meet your expectations for any reason, it may be exchanged or returned within 30 days from the date of purchase (some exceptions apply). Please contact our offices for a Return Authorization to returning your product. Freight must be prepaid, and the merchandise must be returned with all original packaging materials. No freight charges are refundable for any reason other than a shipping error on our part.

We are happy to offer Free Shipping on the majority of our products. If you choose to return and item that qualified for our Free Shipping Offer, we will apply the original shipping charge to your order prior to issuing your credit. Please contact our Customer Care Team if you have any questions.

All credits due to our customers are normally processed in 5-7 business days but can take up 4 weeks for completion.

Order Cancellations
Orders may be cancelled prior to shipment to avoid shipping and intercept fees. Order shipping from any our alternate warehouses must be cancelled 24 hours prior to the scheduled shipment date to allow time for orders to be pulled from the shipment process. If an order is cancelled after the order has left the warehouse dock, the customer will be charged for return shipment fees.

Manufacturer's Warranty

If you have a problem with your ordered item that you have had for more than 30 days, you may contact the manufacturer directly. We are an authorized dealer for all the products we carry and the manufacturer's warranties are guaranteed to valid for all of our orders. We are happy to assist you in what to do if you need to contact the manufacturer.

The Fitzz Group, Inc. - and its contractors shall not be liable for incidental or consequential losses, damages, or expenses directly or indirectly arising from the sale, handling or use of the goods, or from any other cause relating thereto, and their liability hereunder in anay case is expressly limited to the replacement of goods of complying iwth this agreement, or at their election, to the repayment of, or credititing Buyer with, an amount equal to the purchase price of such goods, whether such claims are for breach of warranty negligence.

Price guarantee

If you have found a better price elsewhere, we ask that you give us a chance to earn your business! We will do our best to match or even beat the price - but we will not get into bidding wars with other online merchants. You will receive more value in most cases than just a low price for our service.

Email the details of the product you have found including the Web site you found it at and we will get back to you with a price to match it!

  • Product images on found on our web site may not exactly reflect the product you receive. Manufacturer design revisions and color variations may exist. For all prices and products, we reserve the right to make adjustments due to errors, product discontinuation or typographical errors on our website or in our advertisements.
  • We reserve the right to limit quantities on any item.
  • Only available for authorized retail stores & web sites. Prices that violate the MAP (Minimum Advertised Price) policy of the manufacturers are not available for this match.
  • Prior purchases are not valid for this offer.
  • This policy is only valid for phone or web orders with no other discounts, promotions or gift selections applicable unless offered in the match. Free shipping and gifts are considered a discount and will be used when comparing offers and calculating the price match difference.
  • Please include a copy of the web address and the product you are interested in and the price you received.
  • You may have found a Products Dealer that is in violation of pricing guidelines. Your warranty may be at risk. Additionally, you may potentially run the risk of buying a refurbished or reconditioned units.

Call or email us at for more information.

Pricing Accuracy

We make every effort to insure our online prices are accurate but we are human and we do make mistakes from time to time. We reserve the right to cancel any order that has a pricing error. In most cases, we will contact you to offer you our best pricing offer or if the revised price is unacceptable we will simply cancel your order.

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