|
|
| |
| |
Simply, contact our Customer Care Department emailing the change to customercare@fitzz.com or calling 1.866.813.3621 as soon as possible. If our message service is on please leave a detailed message with the updated information and we will confirm the change once it has been made.
We will make every effort to make the change. Please note that if your order has already shipped we cannot be responsible for a lost item. |
| ^ Top |
|
|
| |
| |
| |
Some items are shipped directly from the manufacturer. In these cases, your items may be shipped separately from the rest of your order.
Items requiring special handling or scheduled delivery may require an additional shipping surcharge which will be listed at checkout.
We will do our best to offer the shipping method of your choice but in some cases we are limited to those offered the manufacturer's warehouse. We will notify you if this is an issue prior to completeing your order.
Please note: if you choose to return an item that was shipped from a location other than drugstore.com, those items must be returned separately. Please follow all return instructions on the packing slip included with your order. Returning items to the wrong location will result in a delay of your refund. |
| ^ Top |
|
|
| |
| |
| |
Fitzz.com accepts Visa, MasterCard and American Express. We also accept corporate checks, corporate Purchase Orders, personal checks and money orders. Large orders can also pay via wire transfers.
If you wish to pay check or money order please call a Customer Care Team at 1.866.813.3621.
We are only able to accept money orders denominated in U.S. dollars or checks drawn from U.S. banks. Paying check or money order will slow down your order as items will not be shipped until checks or money orders are received and funds are cleared.
International orders can pay for large orders (orders over $1,000) via wire transfers or for orders less than $1,000 we are happy to accept a major credit card. |
| ^ Top |
|
|
| |
| |
| |
The Card Verification Method, or CVM , consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the card holder signs in his signature on the card.
This additional 3 or 4 digit numeric code is not embossed on the card nor available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all American Express, MasterCards and Visa cards issued worldwide. Visa calls this security feature as CVV2 and Master Card calls it as CVC2. |
| ^ Top |
|
|
| |
| |
| |
If you have viewed your shipping status on line and it shows that your order has not shipped it may be due to some of the following reasons:
1. The item that you ordered may have sold out and is on a temporary back order. We will make every attempt to expedite shipping and processing to minimize this impact on your delivery.
2. Your order is being shipped from another warehouse. Please check the Ship From location on your invoice. If it is not coming from Fitzz.com Warehouse you order may take up to 3 days for processing. We sometimes see a short delay in obtaining tracking information from our drop shipment providers but make every attempt to keep your account up to date.
3. We do our very best to insure adequate inventory levels but as this is a dynamic process and is impacted the information we receive from our suppliers, there are unfortunately occasions where unexpected fluctuations in supply or release dates that may add time to our orginally estimated delivery date. |
| ^ Top |
|
|
| |
| |
| |
We do not bill your credit card until the day your order ships. We do obtain an authorization to bill your account prior to your order shipping.
A temporary authorization transaction is the result of a merchant testing to confirm that a credit card account is active and has credit available to accommodate transactions. This test creates a temporary authorization transaction that appears on the account. The temporary authorization transaction is not always equal to the actual amount charged, but rather it represents an anticipated amount the merchant uses until the actual charge is processed. The actual transaction amount will appear on the account once the merchant's bank and all intermediary banks finish processing the transaction. The temporary authorization charge is removed from the account within 30 days after it first appears. In the meantime, all temporary authorization charges will temporarily reduce the account's available line of credit the anticipated amount.
If a temporary authorization appears twice, it does not necessarily mean the account will be billed twice. Please note: Temporary authorization charges cannot be disputed; only posted transactions can be disputed. Please check your monthly statement when you receive it. If both charges do appear under "Posted Transactions," you can dispute this error completing the form on the back of your statement, checking box number 7, and mailing the form to the address indicated.
If for some reason the actual charge is canceled and not processed, this temporary authorization will automatically be removed from your account 7 days after it first appears.
|
| ^ Top |
|
|
| |
| RSS FEED |
|
