100% satisfaction, 100% of the time.

We strive to make your shopping experience a pleasant one. Rather than presenting you with 100's of products for each category, we take great care when it comes to product selection. The end result is a collection of top quality, hottest products available on the market today.

Important Notice: Please call our Customer Care Team at 1.866.813.3621 to let us know you will be returning the item and to find out which warehouse it must be returned to.

Our products are guaranteed for normal life under standard use. If any product fails to meet your expectations for any reason, it may be exchanged or returned within 30 days from the date of purchase. Click here for return authorization instructions (PDF). Freight must be prepaid, and the merchandise must be returned with all original packaging materials. No freight charges are refundable for any reason other than a shipping error on our part.

Medical Supply Products
SKU's beginning with "CMD"

These products are covered our 100% Satisfaction Guarantee but all medical supply returns must be in new re-saleable condition (safety seals or sealed retail packaging must be unopened) and all products must contain original packaging and accessories. Please note that all returned Medical Supply Merchandise will be assessed a 30% restocking fee. Shipping charges are not refundable and customers are responsible for return shipping costs. Once an item in this category has been opened or any safety seals broken it is no longer eligible for return.

For more information about this subject please click here or email us at customercare@fitzz.com

We have employed state of the art technology to make tracking your orders a breeze. Simply login into your account and track your order online.

If you still are having difficulties finding your order, please send an email to customercare@fitzz.com or call our Customer Care Department at 1.866.813.3621 (during normal business hours of Monday through Friday, 9:00am to 5:00pm EST) and we will be happy to assist you.

Shipping costs can be easily calculated prior to checkout simply adding your desired items to the cart and inputting your ship to Zip Code in the “Calculate Shipping” field in the small Shopping Cart on the right hand side of the page.

The actually shipping cost as well as all the upgraded shipping options will be displayed and can be selected once you proceed to your checkout process.

You may also always contact our friendly Customer Care Team at 1.866.813.3621 during normal business hours of 9:00am to 5:00pm EST.

Click Here to view all of our shipping policies and estimated delivery schedules.

In order for you to apply any discounts or coupons, you can simply input the coupon code on the small shopping cart located on the right side of your screen or you can get a larger overview of the items in your cart going to our Shopping Cart page.

Once you enter the code you can press the "Update button" and all discounts and coupons will be displayed. Additionally a full description of any discounts and promotions will be shown just below the "Secure Checkout" button.

Once you have completed your order, you may also have confirmation of your total charges (including all applied discounts) on the My Account page. Simply click on "View Order" and a detailed invoice of your order details will be displayed.

If you have questions about our charges, simply contact us at 1.866.813.3621 during our normal business hours of M-F, 9am to 5pm EST.

Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different distribution centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

It is possible our warehouse team made a mistake and we are anxious to correct any errors on our part. Simply let us know and we'll quickly make any corrections.

Still need help? Send us an email: customercare@fitzz.com or contact our Customer Care Team at 1.866.813.3621 (during normal business hours of Monday through Friday, 9:00am to 5:00pm EST) and we will be happy to assist you.