Live Chat Policy

Our chat is for customer service, sales, and Web site related questions only.

NOTE: Fitzz Live Chat is a non-secure application. No encryption is provided for transmissions and information provided during the chat session may be intercepted. Any communication from you will be considered non-secure and at your own risk. To place a secure order, please contact a Fitzz Customer Care Representative at 1.866.813.3621 or order online using our secure Web store.

Code of Conduct:

Online Chats are intended to be informative sessions in which participants can find answers to their general Products, Sales and Customer Service questions. We kindly request that all participants using online chats follow the guidelines laid out on this Chat Code of Conduct. Following these guidelines will help our Sales and Customer Service Professionals help to find the best resolution to a participants inquiry.

1. Please be polite and professional. Inappropriate conduct or harassment towards chat participants will not be tolerated and the session will be immediately terminated.
2. No Vulgar language. Vulgar or abusive language, masked with symbols, characters or otherwise, will not be tolerated and the session will be immediately terminated.
3. No racist remark, sexually oriented remark, or religious persecution will be tolerated; any such remarks will trigger the immediate termination of the chat session.
4. Actions that seem specifically designed to test the limits of what is not offensive and to serve no other purpose will not be tolerated and such sessions will be immediately terminated.
5. Any other action that shall, at the sole discretion of Fitzz employees, be deemed offensive will not be tolerated and shall trigger the immediate termination of the chat session.

Fitzz reserves the right to immediately terminate any online chat session in which a participant insists on demonstrating inappropriate conduct as outlined, but not limited to, the Code of Conduct above. If a participant is in violation of the Code of Conduct a Fitzz employee may warn the participant for such violation or may, at the Fitzz employees sole discretion, immediately terminate the chat session. Other actions may also be taken against participants found to be in violation of the Code that include, but are not limited to, the following:

• Receiving a written warning via chat and/or email regarding the misconduct incident.
• Immediate termination of the online chat session.
• Perpetual banning from one or any of the following Fitzz services or resources:
  1. Online Chat;
  2. Telephone services; including Sales, and Customer Service.;
  3. Other services or resources deemed appropriate for banning by Fitzz, at its sole discretion.

We strive to provide you with the best products and services in the industry, including our online chat service. We would like to thank you in advance for following the guidelines outlined in this code of conduct when using Fitzz Online Chat!

Fitzz reserves the right to change or amend the code of conduct at any time and without notice. Also, Fitzz reserves the right to continue to do, or to refuse to do business with anybody that does not adhere to the guidelines outlined herein. You are encouraged to review these guidelines from time to time to ensure your adherence and compliance.