100% satisfaction, 100% of the time.

Our products are guaranteed for normal life under standard use. If any product fails to meet your expectations for any reason, it may be exchanged or returned within 30 days from the date of purchase. Click here for return authorization instructions (PDF). Freight must be prepaid, and the merchandise must be returned with all original packaging materials. No freight charges are refundable for any reason other than a shipping error on our part.

Medical Supply Products
SKU's beginning with "CMD"

These products are covered by our 100% Satisfaction Guarantee but all medical supply returns must be in new re-saleable condition (safety seals or sealed retail packaging must be unopened) and all products must contain original packaging and accessories. Please note that all returned Medical Supply Merchandise will be assessed a 30% restocking fee. Shipping charges are not refundable and customers are responsible for return shipping costs. Once an item in this category has been opened or any safety seals broken it is no longer eligible for return.

Manufacturer's Warranty

If you have a problem with your ordered item that you have had for more than 30 days, you may contact the manufacturer directly. We are an authorized dealer for all the products we carry and the manufacturer's warranties are guaranteed to valid for all of our orders. We are happy to assist you in what to do if you need to contact the manufacturer.

Price guarantee

If you have found a better price elsewhere, we ask that you give us a chance to earn your business! We will do our best to match or even beat the price. But we will not get into bidding wars with other online merchants. You will receive more value in most cases than just a low price for our service.

Email the details of the product you have found including the Web site you found it at and we will get back to you with a price to match it!

• Product images on found on our web site may not exactly reflect the product you receive. Manufacturer design revisions and color variations may exist. For all prices and products, we reserve the right to make adjustments due to errors, product discontinuation or typographical errors on our website or in our advertisements.
• We reserve the right to limit quantities on any item.
• Only available for authorized retail stores & web sites. Prices that violate the MAP (Minimum Advertised Price) policy of the manufacturers are not available for this match.
• Prior purchases are not valid for this offer.
• This policy is only valid for phone or web orders with no other discounts, promotions or gift selections applicable unless offered in the match. Free shipping and gifts are considered a discount and will be used when comparing offers and calculating the price match difference.
• Please include a copy of the web address and the product you are interested in and the price you received.
• You may have found a Products Dealer that is in violation of pricing guidelines. Your warranty may be at risk. Additionally, you may potentially run the risk of buying a refurbished or reconditioned units.

Call or email us at customercare@fitzz.com for more information.